Privacy Policy

Last updated: March 18, 2026

Overview

NOVA, operated by KHUDYNA LLC, respects your privacy. This policy explains how we collect, use, and protect your personal information when you use the NOVA mobile application and related services.

Information We Collect

We may collect information such as your name, email address, phone number, service address, account details, uploaded photos, and service request information in order to provide our home services marketplace.

How We Use Your Information

Your information is used to create and manage your account, match you with qualified service professionals, process service requests, facilitate payments, improve the user experience, and provide support.

SMS Notifications

NOVA is operated by KHUDYNA LLC. Users provide their phone number during account registration and must explicitly consent to receive SMS messages.

Consent and Registration

Consent is collected via a required checkbox that users must accept before continuing. The consent text states: "I agree to receive SMS messages from NOVA (operated by KHUDYNA LLC) for account verification and service updates. Message and data rates may apply."

Users cannot proceed without providing consent.

Message Types

Your phone number may be used to send service-related SMS notifications, including technician assignment alerts, appointment reminders, arrival updates, service status changes, and payment confirmations. These messages are strictly transactional and include account verification codes, service updates, and confirmations. No marketing messages are sent.

Message frequency varies based on your activity.

Opt-Out and Support

You can reply STOP at any time to opt out of SMS messages or reply HELP for support. For assistance, contact support@1bfixer.com or call +1 708-640-7474.

NOVA is operated by KHUDYNA LLC.

Users opt in to receive SMS messages through the NOVA mobile application during account registration. A required checkbox is presented separately from Terms of Service and Privacy Policy, and users must explicitly agree to receive SMS messages before continuing.

Consent Text:

"I agree to receive SMS messages from NOVA (operated by KHUDYNA LLC) for account verification and service updates. Message and data rates may apply."

Users cannot proceed without providing consent.

Message frequency varies depending on user activity.

Users can reply STOP to opt out or HELP for support.

Email Communications

We may send service-related emails, including confirmations, receipts, estimate updates, account notifications, and support communications.

Data Sharing

We do not sell your personal information. We may share necessary information with assigned service professionals and trusted service providers only to operate the platform and complete your requested service.

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information, including secure data transmission and access controls.

Your Choices

You may update certain account information through the application. You may also opt out of transactional SMS by replying STOP, though doing so may affect important service updates.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

Contact Information

If you have any questions about this Privacy Policy, please contact us at:

Support Email: support@1bfixer.com